Help Center
Answers to all your questions about xv99
From bonuses to payments, mobile gaming to safe play — xv99's FAQ section has detailed answers to the most common questions from Bangladeshi players.
Whether you are new to xv99 or a returning player, it is natural to have questions about creating an account, claiming the welcome bonus, depositing or withdrawing money, playing on mobile, or responsible gaming. This page is here for exactly that purpose. Read through 20+ questions and answers organized into five categories below, and reach out to our 24/7 support team whenever you need help.
Welcome Bonus
No, the welcome bonus can only be claimed once per account. It applies to the first deposit only. If the same person tries to claim the bonus by opening multiple accounts, xv99 reserves the right to cancel all such accounts.
After creating your account, the 200% bonus is added automatically on your first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳1,000, you will receive ৳2,000 as a bonus and your total balance will be ৳3,000. No separate code is needed — it activates automatically after your first deposit.
Most of xv99's casino games count toward the wagering requirement — slots, live casino, and crash games are generally included. To find out if any specific game is excluded, ask via live chat. Keep in mind, the wagering requirement applies only to the bonus amount — not to your deposit.
The wagering requirement is 15 times the bonus amount. For example, if you deposit ৳1,000 and receive a ৳2,000 bonus, you will need to place ৳2,000 × 15 = ৳30,000 in bets before you can withdraw your bonus winnings. Only after meeting this requirement can winnings earned from the bonus be withdrawn.
The welcome bonus has a set expiry period, and if the wagering requirement is not met within that time, the bonus will expire. You can see the expiry date in the bonus section of your account. If you have any doubts, contact the support team.
Account Questions
A username must generally be 4–16 characters long; use English letters or numbers. A password of at least 8 characters that combines uppercase and lowercase letters, numbers, and special characters is the safest choice. Avoid simple passwords (such as 123456) — use a strong password to keep your account secure.
To sign up at xv99, go to the login page and enter your mobile number or email, your preferred username, and a password in the registration form. Once your details are verified, the account becomes active. It is important that all information is accurate and belongs to you — this is relevant to the payment process later on.
First, make sure Caps Lock is off and re-enter your password carefully. You can use the "Forgot password?" link to reset it. If the problem persists, clear your browser cache or try a different browser. If none of that works, contact our 24/7 live chat for quick assistance.
No, xv99's rules allow only one account per person. If multiple accounts are found, all of them along with any bonuses they contain may be cancelled. If you are having trouble accessing your existing account, contact support.
How to Withdraw
Yes, this is mandatory. You must use a bKash, Nagad, Rocket, or Upay wallet registered in your own name to withdraw funds. Withdrawals to third-party wallets are not permitted — this is enforced for security reasons. The wallet details must match the information provided when creating your account.
The minimum withdrawal amount at xv99 is ৳1,000. Withdrawal requests below this amount cannot be submitted. The minimum deposit amount is ৳200 — the same condition applies across all payment methods. Make sure you have sufficient balance before submitting a withdrawal request.
To withdraw winnings earned from a bonus, you must first meet the 15x wagering requirement. Example: if you receive a ৳2,000 bonus, placing ৳30,000 in bets will satisfy the requirement. Once the requirement is met, the bonus balance converts to real cash and can then be withdrawn. Your own deposited funds are not subject to these restrictions.
At xv99, withdrawals are generally processed within 10 to 45 minutes. It may take a little longer during peak hours. If your request shows as "pending", please be patient. If it does not arrive within the expected timeframe, contact live chat with your reference number.
A "pending" status temporarily appears as part of the withdrawal verification process — this is normal. However, it may also remain pending if the bonus wagering requirement has not been met, if the wallet name does not match the account name, or if there is a verification issue on the account. The support team can help resolve this directly.
Playing on Mobile
When a connection drops, the game state is saved on the server. Once you reconnect, you can generally resume from where you left off. In crash games, if your connection drops and you had an auto-cashout set, it will be triggered. If you are unsure about any situation, contact support immediately — they can check the logs and resolve it.
Yes, you can add it to your home screen directly from the browser without a separate app. On Android, open the site in Chrome and select "Add to Home screen" from the menu on the right. On iPhone, tap the share icon in Safari and then tap "Add to Home Screen". After that, it works just like an app and loads quickly.
First, clear your browser's cache and cookies — this resolves the issue in most cases. In Chrome, you can do this from Settings > Privacy > Clear browsing data. If it is still slow, check your internet connection and try switching between Wi-Fi and mobile data. Keeping your browser updated and closing background apps also helps.
Yes, xv99's entire website is built with mobile in mind. Slots, crash games, live casino, sports betting — all features are available in your phone's browser. There is no reduction in features compared to desktop. Deposits and withdrawals can also be done from mobile.
xv99 runs smoothly on both Android and iOS. It is fully compatible with Chrome, Firefox, Safari, and Samsung Internet browsers. Keeping your operating system updated gives you the best experience. Some games may not run properly on older Android 5 or below.
Limits & Controls
Yes, xv99 supports responsible gaming. You can set daily, weekly, or monthly deposit limits if you wish. To set a limit, go to your account settings or let the support team know directly. Playing within a set limit helps you stay in control of your finances.
Cooling-off means taking a break from gaming for a set period — typically from 24 hours to a few weeks. Self-exclusion is a longer-term break, where your account is temporarily or permanently deactivated. To activate either option, let the support team know directly — they will act promptly.
Yes, xv99 is for players aged 21 and above only. When creating an account, you confirm that your age meets this requirement. Keeping minors away from gaming is our top priority. xv99 reserves the right to verify any account that appears suspicious.
If you are experiencing gaming addiction or financial pressure, notify our support team right away — we will help activate a cooling-off or self-exclusion. You can also reach out to Bangladesh's mental health services and helplines for professional support. To learn more about responsible gaming, visit our responsible gaming page.
Change your password immediately and notify the support team. You can request that your account be temporarily suspended. To prevent underage family members from gaining access, keep your device password-locked and delete saved passwords from your browser. xv99 is always here to help you protect your account.
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xv99's support team is active 24/7 for you — in both Bengali and English.
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