xv99's Privacy Policy

xv99 is a trusted online gaming platform in Bangladesh. We believe that every user's personal information is their own asset, and protecting that information is our primary responsibility. This privacy policy document describes what types of information xv99 collects, how that information is used, who it may be shared with, and what rights you have.

This policy applies to our website, mobile version, and all xv99 services. By using our platform, you are considered to have agreed to the terms described in this privacy policy. You are therefore requested to read this policy carefully before using the platform.

1Information We Collect

xv99 may collect various types of information from you. This information can be divided into two main categories:

a) Information you provide voluntarily:

• Name, date of birth, and contact details provided at registration
• National ID card or passport details for identity verification
• Mobile banking numbers provided for financial transactions (bKash, Nagad, Rocket, Upay)
• Information and messages provided when contacting customer support
• Account preferences and personal settings

b) Automatically collected information:

• IP address and device type
• Browser type and operating system
• Browsing history and time spent on the website
• Information collected through cookies and similar tracking technologies
• Log data related to gaming activity

2Purpose of Data Collection

xv99 uses your information only for specific, legitimate purposes. We never collect or use your information for unnecessary reasons. The main purposes for which information is used are described below:

• Account management: Creating and maintaining your account, verifying login, and ensuring account security.
• Financial transaction processing: Completing deposit and withdrawal processes and maintaining transaction history.
• Identity verification: Confirming user identity to prevent fraud and comply with anti-fraud regulations.
• Providing customer support: Resolving your issues and delivering satisfactory service.
• Platform improvement: Analysing user experience to improve service quality.
• Ensuring responsible gaming: Monitoring gaming behaviour and providing support where needed.
• Sending legitimate notifications: Informing you about policy changes, security alerts, and account-related updates.

3Data Storage & Security

xv99 follows industry-standard technology and practices to protect your personal information. Our security measures include:

• SSL encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Secure data storage: All information is stored in encrypted form on secured servers.
• Access control: Only authorised personnel can view the information necessary for specific services.
• Regular security reviews: Our systems undergo regular security testing.
• Two-factor verification: Additional verification is in place for sensitive operations.

Please note, however, that no method of transmitting information over the internet or electronic storage is 100% secure. Although we strive to ensure the highest level of protection, no system can guarantee complete security.

4Sharing Information with Third Parties

xv99 never sells or rents your personal information to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions.
• Service partners: Technology, analytics, or other service providers who work on our behalf and are bound by strict confidentiality agreements.
• Legal obligations: To respond to court orders or lawful requests from government authorities.
• Company restructuring: In the event of a merger or acquisition, provided the new entity must comply with this privacy policy.

Third-party service providers working with us may only use information for specified purposes and must adhere to our privacy standards.

5Cookie Policy

The xv99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required for core website functionality, such as maintaining login sessions.
• Performance cookies: Used to measure the speed and performance of the website.
• Preference cookies: Remember your language or display preferences.
• Analytics cookies: Help understand user behaviour and improve services.

You can control or reject cookies through your browser settings. However, disabling cookies may cause some website features to not function properly.

6Data Retention Period

xv99 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• All account information remains active while the account is open.
• Financial transaction records are retained for a specified period after account closure in accordance with applicable legal requirements.
• Customer support communication records are kept for a specified period after the issue is resolved.
• Information required for legal obligations or dispute resolution may be retained for a longer period.

7Your Rights

As an xv99 user, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If any of your information is inaccurate, you can request that it be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to data portability: You have the right to receive your information in a structured format.
• Right to withdraw consent: Any permission given on the basis of consent can be withdrawn at any time.

To exercise any of the above rights, please contact our customer support team. We will process your request within a reasonable time.

8Protection of Minors' Information

xv99 provides services only to those aged 21 and above. We do not knowingly collect information from any minor. If it comes to our attention that a minor has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has created an account without authorisation, please notify our support team immediately.

9International Data Transfers

Although our services are focused on Bangladesh, for technical reasons some information may be processed or stored on servers in other countries. In all circumstances, we ensure that your information receives the same level of protection described in this policy.

10Policy Changes & Updates

xv99 may update this privacy policy from time to time. For any significant changes, we will publish a notice on the website and, where possible, inform you through your registered contact details. Continued use of the platform after changes will be considered as your agreement to the updated policy.

We therefore recommend visiting this page regularly and staying informed about the latest updates.

11Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact our customer support team: